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Customer Services Representative,
Job Description. HRSI. Innovation Business Solutions is looking for candidates for the “Customer Services” (Customer support) role for our biggest E-commerce client based in Karachi. Requirement: 9 to 5 Morning for girls and Rotational for boys (9 am to 5 pm & 11 am to 7 pm & 2 pm to 10 pm) Education: Graduates & Intermediate profile only.Experience: At least 6 months at any call center.Contractual Period: Regular/extendable on performance-based. Salary Range: 25K for Fresh Experienced + Incentive + Medical. Transportation will be provided to female staff if a route will be available.
Description:
· Customer handling and solving their issues hand to hand by the processes.
· Coordination with the team to resolve chronic issues.
· Works in campaign/sales in heavy load to giving extra hours (when needed).
· Maintain quality and productivity & ensure customer satisfaction.
· Taking escalations and solving customers’ issues.
· Discuss critical and chronic issues with reporting authority.
· Meeting the productivity and Quality KPI as per the target assigned.
· Have good leadership skills, and the ability to guide junior team members.
Location: Brooks / Godam Chowrangi, korangi Karachi.
Google Map: https://goo.gl/maps/x7RSbxLdDnxYzATQ7
Interested Candidates drop their CVs at ramzan@hrspl.com.pk
WhatsApp # +92 313 2512125.
Note: Position must be mentioned in the subject line (Customer Support)
Job Type: Full-time
Salary: Up to Rs25,000.00 per month
Ability to commute/relocate:
- Karachi: Reliably commute or planning to relocate before starting work (Preferred)
Education:
- Intermediate (Preferred)
Experience:
- Customer Service: 1 year (Preferred)
