Purpose of SOULEX float spa:
SOULEX float spa is a place where our clients come to when they want to feel safe and relaxed. For many it is that calming environment they’ve been searching for to relieve their stress or recover from injuries or chronic pain, while for others it is an essential element of their fight against addiction.
At SOULEX, we pride ourselves in giving every client the experience they need and flotation therapy that nourishes mind, body and soul. No matter what is happening in the world outside we make space for them to feel safe and cared for during their time with us. Nothing lights us up more than knowing a client has become as smitten as we are with floating.
Purpose of the role:
Our Flotation specialists are crucial to the delivery of this great experience for our clients and to the smooth flow of our operation. As a Float Specialist you are a key member of the team, ensuring that the spa is cleaned and prepared for each client, and that every appointment runs smoothly, and to time. In this role you are the first point of contact for our clients, answering their questions and giving them all the information they need to benefit from our value-based packages.
Join our amazing TEAM if this is YOU!
I've always been drawn to helping people, and ensuring that clients get the best experience possible and are happy with our services. I love interacting with them, whether it's answering their questions or addressing their concerns, I find it incredibly rewarding to help them in any way I can. I take great pride in being part of a team that is dedicated to providing excellent service to our clients.
I'm a natural problem-solver, and I enjoy finding creative solutions to even the most difficult challenges. In order to succeed in my role, I need to be organized, detail-oriented, and a great communicator. I love the challenge of juggling multiple tasks and priorities, and I'm always striving to find ways to make things more efficient and to improve my own skills and knowledge.
Responsibilities:
- Conducting tours of the facility and new client orientation
- Establishing relationships with clients and gaining an understanding of their goals and needs
- Booking quality appointments through MindBody software
- Responding to phone calls and emails in a professional manner
- Developing knowledge on the science and benefits of floatation therapy
- Presenting available packages & products to current and prospective clients
- Driving sales and processing cash and credit card transactions
- Flipping rooms between sessions
- Wiping down the equipment
- Maintaining spa cleanliness and organizing
- Jointly with other employees transferring up to 50 lbs salt bags to storage and floating rooms
- Pool chemistry and testing float tank solution
- Keeping all rooms stocked with appropriate amenities.
- Responsible for laundry (towels, robes, etc.) and cleaning used dishes
- Inputting inventory for Soulex specialty products and other retail
- Assisting management with daily studio tasks and projects
- Deliver excellent customer service consistently
Job Type: Full-time
Pay: $20.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Shift:
- 4 hour shift
- 8 hour shift
- Evening shift
- Morning shift
Weekly day range:
- Every weekend
- Monday to Friday
Ability to commute/relocate:
- Washington, DC 20001: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person
